Minimal Guidelines on Improving Complaints Data Collection by Equality Bodies

These guidelines, developed by the Equinet’s Working Group on Research and Data Collection, aim at:

• Improving comparability of complaints data collected by Equality Bodies across Europe;
• Developing a standardized and consistent approach to complaints data collection by Equality Bodies, based on a minimum of collected information;
• Providing practical guidance to Equality Bodies on minimal and easy-to-implement adjustments to their existing complaints data collection practices to ensure comparability and improve the comprehensiveness and quality of the complaints data;
• Facilitating future monitoring of the European Commission proposals for Directives on Standards for Equality Bodies which will rely on complaints data as key source of data on Equality Bodies’ own activities.

Download here the Word accessible version of the Minimal Guidelines on Improving Complaints Data Collection by Equality Bodies.