This report analyses how equality bodies collect and use data on complaints and what challenges they face in doing so. The primary goal is to identify commonalities among equality bodies regarding the information on complaints they collect and the purposes for which they use these data. In doing so, the report is aimed at developing recommendations on how the collection and use of complaints data can be improved and at showcasing practices that might help to overcome commonly shared challenges. Last but not least, the report also tries to assess the feasibility of a possible future report on the work and experiences of equality bodies throughout Europe that may be based on such complaints data.
This report was prepared by the members of the Equinet Working Group on Research and Data Collection. The report summarizes the results of a survey conducted among 46 Equinet members in autumn 2018. In total, 23 equality bodies in 22 countries answered the questionnaire.