Ombudsperson Institution


The Ombudsperson Institution of Kosovo* (OIK), as an institution based on  the constitution is mandated to monitor, protect and promote human rights and fundamental freedoms. The Law on the protection from discrimination designates the Ombudsperson as the state institution for equality and it makes specific reference to the EU equal treatment directives. According to the Law on Ombudsperson, the OIK is composed of an Ombudsperson, five Deputy Ombudspersons and the staff of the OIK. The Constitution of the Republic of Kosovo guarantees the independence of the institution, while the Law on Ombudsperson foresees that the budget of the OIK can only be decreased with the approval of the Ombudsperson and any additional competences must be accompanied by additional, appropriate and specific financial and human resources.   * This designation is without prejudice to positions on status, and is in line with UNSCR 1244/1999 and the ICJ Opinion on the Kosovo declaration of independence.

Brief history

In the framework of its powers, the OIK conducts investigations on complaints received from any natural or legal person and it can start ex officio investigations against public entities. The OIK conducts investigations, issues recommendations, publishes reports, and provides services free of charge and public advocacy to all citizens of Kosovo. It may also issue recommendations to relevant public authorities, publish reports on different issues and conduct activities aimed at awareness-raising and promotion of good equality practices. The OIK can act as amicus curiae in judicial processes that are related to human rights, equality and protection from discrimination. The OIK can deal with discrimination complaints on an open list of grounds and in all areas of life.

Mandate Type

Combined tribunal-type and promotion-type


2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Activities aimed at supporting vulnerable groups ( e.g. through trainings )
Activities aimed at supporting duty bearers such as employers and service providers (e.g. through trainings, guidance material, practical support, etc.)
Communication activities (e.g. awareness raising campaigns)
Recommendations on discrimination issues
Publications and reports
Research projects (including surveys)

Other statistics:

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Number of inquiries handled per year (all contact even if not resulting in a formal complaint)
Number of cases handled per year (case files opened and processed according to your procedures)
Number of media appearances per year (major newspapers/magazines/websites/blogs, TV + radio channels) - does not include social media


  • Single headed equality body (led by director or ombudsman/commissioner)

Number of staff dealing with equality issues

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Grounds and fields of discrimination covered by the equality body

Grounds / Fields Employment Education Housing Social Protection & Healthcare Goods and Services Other
Gender Identity
Race and Ethnic Origin
Sexual Orientation
Religion & Belief

Operating budget in euros

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019