Ombudswoman for Persons with Disabilities

Overview:

Ombudsman for persons with disabilities is a bridge between persons with disabilities and institutions that can systematically address their issues. We are open to initiatives, focused on readdressing the wrong and changing mindsets to create a more inclusive society.

Brief history

The first ombudswoman for persons with disabilities, Anka Slonjsak, was appointed by the Croatian Parliament on 30 May 2008. 
The institution of the Ombudsman for persons with disabilities commenced with work on 1 July 2008.
The mandate of the Institution is based on the Act on the Ombudsman for Persons with Disabilities. Priority tasks of the Office are protecting, promoting and monitoring the rights of persons with disabilities in Croatia. The Institution acts as an equality body combating discrimination on the ground of disability and as an independent body for monitoring implementation of the UN Convention on the rights of persons with disabilities.
It also acts as an ombudsman’s institution dealing with complaints on maladminstration by central and local governments. The institution also monitors compliance of acts and regulations with legally binding international documents in the field of protection of rights of persons with disabilities primarily the UN Convention on the rights of persons with disabilities and proposes amendments to acts and regulations pertaining to the rights of persons with disabilities. 
In 2015 the Institution was mandated with checking placements in psychiatric hospitals where the consent has been given by a guardian pursuant to the article 26 of the Act on the protection of persons with mental disorders (OG, 76/14).

Mandate Type

Predominantly promotion-type and legal support body

Litigation power:

  • Intervening before the court
  • Formally deciding on complaints (e.g. decision or recommendation addressed to the parties) Not legally binding

Activities

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Activities aimed at supporting vulnerable groups ( e.g. through trainings )
Activities aimed at supporting duty bearers such as employers and service providers (e.g. through trainings, guidance material, practical support, etc.)
Communication activities (e.g. awareness raising campaigns)
Recommendations on discrimination issues
Publications and reports
Research projects (including surveys)

Our institution has a mandate to deal with:

  • Violence against women
  • UN Convention on the Rights of Persons with Disabilities (CRPD)
  • Hate crime
  • Hate speech

Other statistics:

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Number of inquiries handled per year (all contact even if not resulting in a formal complaint)147414461625118514501745
Number of cases handled per year (case files opened and processed according to your procedures)418647726811661735
Number of media appearances per year (major newspapers/magazines/websites/blogs, TV + radio channels) - does not include social media3476115190214209

Management

  • Single headed equality body (led by director or ombudsman/commissioner)

Management details

The Office is led by an ombudsperson. The ombudsman for persons with disabilities has two deputies. If the ombudsman does not have a degree in law, one of the deputies has to be a lawyer.

Additional details

The institution of the Ombudsman for persons with disabilities was established by an act of the parliament. It is an independent and stand alone institution dedicated to the rights of persons with disabilities and reporting to the Parliament. It comprises mandates of an equality body, national human rights institution and ombudsman with respect to persons with disabilities.

Procedure for nomination and appointment of management and board

Based on the recommendation of the Government of the Republic of Croatia, the Ombudsman for persons with disabilities is appointed and relieved of duty by the Croatian Parliament. The Ombudsman for persons with disabilities has two deputies who are appointed and relieved of their duty by the Croatian Parliament based on the recommendation of the ombudsman for persons with disabilities.
The Ombudsman for persons with disabilities and his or her deputies are officials of the Republic of Croatia, are appointed for the mandate of eight years and can be reappointed. In appointing the Ombudsman for persons with disabilities or one of his/her deputies the priority will be given to a person with disability provided he or she fulfills all the required conditions defined in the job advertisement.

Number of staff dealing with equality issues

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
7888810

Grounds and fields of discrimination covered by the equality body

Grounds / Fields Employment Education Housing Social Protection & Healthcare Goods and Services Other
Gender
Gender Identity
Race and Ethnic Origin
Age
Disability
Sexual Orientation
Religion & Belief

Mandate covers:

  • Public sector
  • Private sector

Operating budget in euros

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
428337447511415625395122414871449407

We are accountable to

  • National Parliament