Austrian Disability Ombudsman

Overview:

The Austrian Disability Ombudsman supports persons who feel discriminated against on the grounds of a disability.
Protection against discrimination by law encompasses employment related issues as well as access to goods and services.

Brief history

The Austrian Disability Ombudsman was founded in 2006 by an Act of Parliament together with the introduction of a major shift in anti-discrimination law regarding Austria’s implementation of directive EC 78/2000.
The Austrian Disability Ombudsman supports individual persons as well as closely works with NGOs, thus having gained a broad acceptance which also reflects on steadily rising case numbers.

Mandate Type

Predominantly tribunal-type (quasi-judicial) body

Litigation power:

  • Bringing proceedings in own name
  • Formally deciding on complaints (e.g. decision or recommendation addressed to the parties) Not legally binding

Activities

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Activities aimed at supporting vulnerable groups ( e.g. through trainings )
Activities aimed at supporting duty bearers such as employers and service providers (e.g. through trainings, guidance material, practical support, etc.)
Communication activities (e.g. awareness raising campaigns)
Recommendations on discrimination issues
Publications and reports
Research projects (including surveys)

Other statistics:

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Number of inquiries handled per year (all contact even if not resulting in a formal complaint)12389411009108713241411
Number of cases handled per year (case files opened and processed according to your procedures)738567580615668737
Number of media appearances per year (major newspapers/magazines/websites/blogs, TV + radio channels) - does not include social media202020203030

Management

  • Single headed equality body (led by director or ombudsman/commissioner)

Management details

The Austrian Disability Ombudsman is appointed by the Minister of Social Affairs for a 4-year term.
To fulfill his duty, the Ombudsman is supported by an office of 5-6 staff members.

Number of staff dealing with equality issues

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
555566

Grounds and fields of discrimination covered by the equality body

Grounds / Fields Employment Education Housing Social Protection & Healthcare Goods and Services Other
Gender
Gender Identity
Race and Ethnic Origin
Age
Disability
Sexual Orientation
Religion & Belief

Mandate covers:

  • Public sector
  • Private sector

Operating budget in euros

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
310003100031000310003100031000

Operating budget in euros for the parts of the organisation dealing with equality issues (all types of functions)

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
310003100031000310003100031000

We are accountable to

  • National Ministry
  • The Disability Ombudsman reports to the Minister of Social Affairs and the Federal Disabled Persons' Advisory Board